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Partnership Assistant at PPL/PRS (UK)

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Job Description

PPL PRS Ltd is a new joint venture between the UK’s two music licensing organisations —PPL andPRS for Music.

They’ve joined forces to streamline part of what they do, making it easier for their customers to obtain a music licence.

Our aim is to provide the best music licensing experience in the world by keeping things simple for our customers. We’re here to ensure writers and performers are fairly rewarded for their talent, but also to support those who use music on a daily basis.

Responsibilities

  • To support Partners to deliver and exceed revenue targets through identifying improvements to messaging, data, call quality and tariff knowledge.
  • Support call listening and coaching programmes to help drive improvements in quality, lead generation and revenue results.
  • Work with Data & Dialler manager, Partner Exec and Sales Delivery manager to support with implementation of new data and Marketing campaigns
  • Support internal departments that are impacted by the Outsourced call centre activity with call listening and complaints support
  • Principle owner of daily/weekly/monthly reporting of all outsource partner activity for the New Business management team and partners
  • Day to day support of OCCs including queries around tariffs, process, data and ad-hoc training requests
  • Support Sales Delivery Manager with reporting and tracking costs and invoices from partners.
  • Support Sales Delivery Manager to develop and implement engagement programme, incentives and regular communication with partners.
  • To build and demonstrate business expertise and contribute to continuous improvement of licensing processes

Requirements

  • · Experience of developing relationships and stakeholder management
  • · Knowledge of TheMusicLicence and internal systems and processes
  • · Ideally experience of telesales or customer service
  • · Proven track record of identifying ways to improve results
  • 审查结果的经验d flagging issues/concerns
  • · Experience in Call quality review and feedback
  • · Full driving licence – there will be some travel needed
  • . Competent in Microsoft Office

Job Summary

wave-1-bottom
Leicester Location
Full Time Job Type
Salary $20k - $28k

About

PPL PRS Ltd is a new joint venture between the UK's two music licensing organisations —PPL and PRS for Music. They’ve joined forces to streamline part of what they do, making it easier for their customers to obtain a music licence. Our aim is to provide the best music licensing experience in the world by keeping things simple for our customers. We’re here to ensure writers and performers are fairly rewarded for their talent, but also to support those who use music on a daily basis.

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